Frequently Asked Questions | Cheapa Campa Australia
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Cheapa 2 berth in regional NSW

Frequently Asked Questions

We’re sure you have some questions, so we’ve compiled a list of the questions we get asked most frequently so that you can quickly and easily find some of the answers you’re looking for. If you can’t find the info you’re looking for, get in touch with our friendly team by calling us on 1800 777 779 or emailing info@cheapacampa.com.au.

COVID-19

+ Are Cheapa Campa Branches Open?

Please check the specific branch location page for local branch updates. We are assessing this daily and will make changes as and when they are required by government regulations. If your Cheapa Campa branch is closed, we will contact you directly (or via your travel agent) to discuss your options. 

To aid with social distancing and reduce contact with our team while COVID-19 is a health concern, Cheapa Campa has introduced limited contact vehicle collection processes. Our rental agreement and other documentation can be emailed to guests and our ‘How To’ videos provide a great overview of how to use your camper or motorhome. Make sure you download the ApolloConnect app to access these convenient resources while you’re on the road.

+ What if I am on hire and want to return early?

You are welcome to return your vehicle as early as you want. Under these circumstances, no refunds will be given for the unused portion of your vehicle hire.

+ What if I am on hire and I can’t return to my booked location due to borders being closed?

You can return your campervan, motorhome or 4WD camper to any Cheapa Campa branch. When forced to change your drop off location due to travel bans or borders being closed, we won’t charge a change of location fee.

+ What if I made my booking through a travel agent, how do I get help?

If you made a booking with Cheapa Campa through a travel agent and that booking has now been impacted by COVID-19, you will need to contact your travel agent directly.

+ Can I change my existing booking?

If you need to change your booking due to an imposed travel ban we have several options available:

  1. If you are forced to cancel your holiday due to government enforced COVID-19 border closures or restrictions, we will waive all fees and provide a refund for any money paid.
  2. You may rebook to a future date up to 31 March 2023. The value of your current booking will be credited for use on the new trip, subject to availability. If you do not yet know your new travel date at this time, we will hold this credit against your current booking, for when you are able to advise new dates in the coming weeks.
  3. You may rebook in a different Apollo destination subject to restrictions (Australia, New Zealand, Canada, Europe, UK & Ireland) for travel up until 31 March 2023. The value of your current booking will be carried to a new booking (subject to availability and currency conversions).
  4. Change of location - If you are already on the road and want to change the drop-off location, we will waive the change of location fee. However, there is no refund for unused days due to return.
BRANCH LOCATION AND HOURS

+ Do you offer limited contact vehicle collection and return?

All vehicles must be picked up and dropped off during the opening hours of your Cheapa Campa branch. Please reach out to our friendly team if you’re unable to make it in time.

To aid with social distancing and reduce contact with our team while COVID-19 is a health concern, Cheapa Campa have introduced limited contact vehicle collection processes. Our rental agreement and other documentation can be emailed to guests and our How To videos provide a great overview of how to use your camper. Be sure to download the ApolloConnect app to access this handy info while on the road.

+ What are the branch opening hours and locations?

CLICK HERE for all of our Cheapa Campa locations. For opening days and hours go to the location page of your Cheapa Campa branch.

+ How do I get to the branch?

Cheapa Campa branches are conveniently located near major cities and airports which makes them easy to find and convenient for pick up and drop off of your motorhome or camper. You can arrange transport to our branches using taxi, Uber or public transport. CLICK HERE to find out the exact address of your Cheapa Campa branch.

+ Are there any restrictions on where I can drive?

At Cheapa Campa, we want you to stay safe on your road trip. All 2WD rental vehicles must stay on sealed roads. The only exception to this policy is well maintained access roads that are shorter than 10kms and lead to a recognised campground. Please refer to our Terms and Conditions for more information about travel restrictions that apply.

There are restrictions on where you can drive our 4WD vehicles in Australia and we recommend that you always drive to the conditions and within your experience level. There are also certain roads that require you to obtain permission from Cheapa Campa before travelling on them as well as roads that are completely off limits.

+ What type of payments do you accept in your branch?

All Cheapa Campa branches accept credit card or debit card for rental charges. Cash payments are not accepted.

Your vehicle bond can only be paid by credit card. You cannot pay your bond using a prepaid card.

+ Do you allow pick up or drop off outside of branch hours?

All guests are required to pick up and drop off during the hours specified for each branch.

DRIVER LICENCE

+ How old do I need to be to drive a Cheapa Campa motorhome or camper?

Drivers must be 21 years to hire a Cheapa Campa campervan or motorhome.

+ Do all drivers need to be present at the depot during pick up?

All drivers are required to show their driver licence to the branch, in person, prior to driving the vehicle. We prefer that drivers show their licence at pick up, however if that’s not possible, drivers may visit the branch prior to pick up and show their driver licence to a Cheapa Campa team member.

+ What type of driver licence do I need?

A current and full motor vehicle driver licence is required to be shown at pick up and the driver must be present at pick-up. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit.

All drivers must be aged 21 or over and have held a full unrestricted licence for more than 2 years. The driver licence must be valid for the entire duration of your vehicle rental.

VEHICLES

+ Can I bring my bike?

Our motorhomes and campervans don’t have bike racks. Bikes may be stored inside the motorhome, however we request that bikes are stored in bike bags to avoid any damage to the interior of the motorhome.

+ How long does the battery system last?

The battery system will provide power for between 12 - 20 hours when fully charged depending on use.

Our vehicles operate on ancillary battery systems which power internal appliances such as the fridge, lights, media player and water pump.

The batteries only recharge when connected to mains power or will trickle charge when driving the vehicle. We recommend that the vehicle is plugged into Mains power every 2 nights. Idling the engine won't provide enough power to recharge the house battery.

When you are connected, all equipment automatically runs on mains power rather than the battery. Appliances such as the microwave, rear air-conditioning and power points only run on mains power. Television may run either on 240v (mains power) or 12v (battery power).

For the 12 Volt system to work, the 12 Volt main switch must be in the 'on' position. All vehicles can be connected to 240 Volt mains power via the supplied 15 Amp extension lead with a large earth pin. All approved caravan park circuits are rated at 15 amps.

+ Can I request a specific layout or vehicle length?

Vehicles can be requested by vehicle category, however we cannot guarantee a particular vehicle layout, make or model.

+ Will my vehicle be automatic or manual transmission?

All 2WD vehicles for Cheapa Campa are automatic transmission. 4WD vehicles are manual. Please refer to the vehicle description to check whether your preferred vehicle is automatic or manual.

+ Are dogs allowed to travel in the vehicle?

At Cheapa Campa, we’re happy for your pet dog to go on holiday with you but we do charge a pet fee of $200. For more information visit here

+ Do your motorhomes & campervans have Wi-Fi?

Our vehicles do not come with Wi-Fi.

+ How much do your vehicles weigh?

All Cheapa Campa motorhomes and campers are less than 4.5 tonnes and can be driven by overseas licence holders.

+ Do I have to pay per kilometer (km)?

Most of the 2WD motorhomes and campervan rentals come with unlimited kilometers. 4WD vehicles and relocations have a daily kilometer allowance. For more info on this, please see our terms & conditions.

VEHICLE INCLUSIONS

+ Do I have to pay a bond when hiring?

Yes. Should you choose standard liability or liability reduction option 1, the bond will be debited and a bond administration fee will apply. The bond can range from $1,500 to $8,000. Please review our liability reduction options, which can be found in our terms and conditions.

If you have chosen liability reduction option 2 (VIP cover), a credit card imprint of $100-$300 will occur at time of pickup. This means that the relevant amount will be “held” from your funds without being debited from your account.

You are welcome to call us or email us and we will be in touch to explain this further.

+ What is supplied with the vehicle?

All vehicles are supplied with a kitchen kit and general equipment for your convenience. This includes cooking equipment and eating utensils, as well as pegs, a clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. Electrical appliances are supplied in vehicles that have 240V.

Personal kits including sheets, blankets/duvets, pillows, pillowcases and bath towels are complimentary with all vehicles.

+ What are the liability reduction options?

There are 3 liability options available, The Low Road, The Middle Road, and The High Road. Please be aware that minimum hire periods apply to the liability.

+ What is included in the Value Pack?

The Value Pack includes The High Road Cover as well as extras like camp chairs, camp table, gas bottle, first set of toilet chemicals and child seats.

For a list of what is included in the Value Pack for your booking, please refer to the Terms and Conditions for your chosen vehicle.

+ Does my RV come with a gas bottle? Is there a charge involved?

Yes, all vehicles are supplied with a full gas bottle for heating, water and cooking. Payment is required at time of pick-up, you may return the gas bottle empty. If you purchase the Value Pack, the gas bottle is included.

+ What is liability reduction?

Liability means the state of being legally responsible for something. With our vehicles, you are liable up to your chosen liability in the event of an incident or accident, regardless of fault and provided you do not breach the terms and conditions of hire.

Our reservations team would be happy to further explain this to you. You are welcome to call us or email us with your phone number and we will give you a call.

PLACES TO STAY

+ Where can we camp at night?

We strongly recommend you stay at a campground, holiday park or RV/caravan park. RV/caravan parks offer excellent recreational opportunities, plus essential shower and toilet facilities. Powered sites enable you to connect your vehicle to electricity.

Download the ApolloConnect app from the App Store or Google Play.

Covid-19 update: With the presence of Covid-19, each state in Australia has its own set of guidelines and restrictions in relation to campgrounds and caravan parks. Please follow government advice and check with individual parks regarding whether they can offer you a safe place to stay at this time.

ApolloConnect allows you to search and book campgrounds/holiday parks while on the road, as well as access great deals on local attractions.

WHAT TO DO BEFORE PICK UP

+ Should I download the ApolloConnect app?

Yes. ApolloConnect contains a section of safe driving videos, which you will need to view prior to starting your road trip. You can also watch our RV “How To” videos.

+ Do I need to supply all driver details?

We encourage you to enter all driver details online through our online check in link prior to pick up. You will need your reservation/booking reference and the surname of the booking. You are not required to enter passenger details, only drivers.

PICK UP PROCESS

+ How long will it take to check out my vehicle?

We encourage guests to allow at least 1 hour for vehicle pick-up. One of our Guest Service Officers (GSO) will take you through the Rental Agreement (RA) and show you through your vehicle. During peak times your wait time may be longer than expected.

“How To” vehicle videos can be viewed via our ApolloConnect app at any time, which is downloadable on the App Store or Google Play.

ON THE ROAD

+ Who do I contact if I need assistance?

We encourage you to download ApolloConnect and use the ‘Contact us’ section where you can easily be connected to reservations and roadside assistance.

To ask about availability to extend your holiday email info@apollocamper.com.au or call Reservations on 1800 777 779.

For Roadside Assistance email apolloassist@apollocamper.com or call 1300 798 212.

+ How often should I take a break?

We encourage you to always allow extra time for reaching your destination. Please take a break from driving every 2 hours.

+ Do I have to pay to use toll roads in Australia?

When driving a rental vehicle in Australia, you are responsible for paying toll fees, so it is important to be aware of these roads before you travel. Fees and charges to travel via toll roads vary by state. You are likely to pass through toll roads if you are driving your campervan through metropolitan Queensland, New South Wales or Victoria.

Cheapa Campa will pass on any charges you receive for traffic infringements, toll ways or parking fines during your road trip. A fee of $75 per toll fine received may be charged to cover associated administration costs. We recommend purchasing our toll package which can be viewed in the terms and conditions.










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