Frequently Asked Questions

All vehicles must be picked up and dropped off during the opening hours of your Cheapa Campa branch. Please reach out to our friendly team if you’re unable to make it in time.

To aid with social distancing and reduce contact with our team while COVID-19 is a health concern, Cheapa Campa have introduced limited contact vehicle collection processes. Our rental agreement and other documentation can be emailed to guests and our How To videos provide a great overview of how to use your camper. Be sure to download the thl Roadtrip app to access this handy info while on the road.

CLICK HERE for all of our Cheapa Campa locations. For opening days and hours go to the location page of your Cheapa Campa branch.

Cheapa Campa branches are conveniently located near major cities and airports which makes them easy to find and convenient for pick up and drop off of your motorhome or camper. You can arrange transport to our branches using taxi, Uber or public transport. CLICK HERE to find out the exact address of your Cheapa Campa branch.

At Cheapa Campa, we want you to stay safe on your road trip. All 2WD rental vehicles must stay on sealed roads. The only exception to this policy is well maintained access roads that are shorter than 10kms and lead to a recognised campground. Please refer to our Terms and Conditions for more information about travel restrictions that apply.

There are restrictions on where you can drive our 4WD vehicles in Australia and we recommend that you always drive to the conditions and within your experience level. There are also certain roads that require you to obtain permission from Cheapa Campa before travelling on them as well as roads that are completely off limits.

All 2WD and 4WD vehicles are not permitted to drive on any beaches.

All Cheapa Campa branches accept credit card or debit card for rental charges. Cash payments are not accepted.

Your vehicle bond can only be paid by credit card. You cannot pay your bond using a prepaid card.

All guests are required to pick up and drop off during the hours specified for each branch.

Mighty Campers (Highball and Double Down), Cheapa Campa (Hitop and Endeavour) and Hippie (Hitop and Endeavour) drivers must be 18 years of age or over with a full driver licence.

For all other RV types drivers must be 21 years of age or over with a full driver licence and the licence must be valid for the entire booking duration.

All drivers are required to show their driver licence to the branch, in person, prior to driving the vehicle. We prefer that drivers show their licence at pick up, however if that’s not possible, drivers may visit the branch prior to pick up and show their driver licence to a Cheapa Campa team member.

A current and full motor vehicle driver licence is required to be shown at pick-up and all drivers need to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. We do not accept Digital Driver licences.

Mighty Campers (Highball and Double Down), Cheapa Campa (Hitop and Endeavour) and Hippie (Hitop and Endeavour) drivers must be 18 years of age or over with a full driver licence.

For all other RV types drivers must be 21 years of age or over with a full driver licence and the licence must be valid for the entire booking duration.

It is important to select the correct country in which the driver licence was issued to ensure correct rates are calculated. If the hirer presents a driver licence that is from a different country to which the booking was created the guest may incur additional charges.    

Unfortunately, our campervans and motorhomes are not equipped with wheelchair access. Additionally, the interior space is quite limited, and therefore does not accommodate a wheelchair.

Our motorhomes and campervans don’t have bike racks. Bikes may be stored inside the motorhome, however we request that bikes are stored in bike bags to avoid any damage to the interior of the motorhome.

Our vehicles operate on ancillary battery systems which power internal appliances such as the fridge, lights, media player and water pump.

We recommend that customers plug their campervan into an external 240v power on the first night of their hire and every second night thereafter. The battery system will provide power for between 12 - 20 hours when fully charged depending on use.

When you are connected, all equipment automatically runs on mains power rather than the battery. Appliances such as the microwave, rear air-conditioning and power points only run on mains power. Media Screen may run either on 240v (mains power) or 12v (battery power).

For the 12 Volt system to work, the 12 Volt main switch must be in the 'on' position. All vehicles can be connected to 240 Volt mains power via the supplied 15 Amp extension lead with a large earth pin. All approved caravan park circuits are rated at 15 amps.

Vehicles can be requested by vehicle category, however we cannot guarantee a particular vehicle layout, make or model.

All of our rental vehicles are automatic transmission.

At Cheapa Campa, we’re happy for your pet dog to go on holiday with you but there is a pet cleaning fee of $250 if picking up on or before 31 March 2024. Picking up on or after 1 April 2024 is a pet cleaning fee of $299. For more information visit here. 

Our vehicles do not come with Wi-Fi.

All Cheapa Campa motorhomes and campers are less than 4.5 tonnes and can be driven by overseas licence holders.

Most of the 2WD motorhomes and campervan rentals come with unlimited kilometres. 4WD vehicles and relocations have a daily kilometre allowance. For more info on this, please see our terms & conditions.

Yes, we charge a liability deposit for bookings in Australia. The amount that you are liable for is dependent on the type of vehicle booked and if you have chosen a liability reduction option. Find out more about our liability reduction options in our terms and conditions.

For security reasons, we do not accept cash at our branches. We accept credit card and debit card for charges paid on RV pick-up and drop-off.

The liability deposit is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card.

All vehicles are supplied with a kitchen kit, personal kit and general equipment for your convenience - 

• Kitchen Kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, toaster and tea towel. Electrical appliances are supplied in RVs that have 240V.
• General Equipment: pegs, clothes line, fire extinguisher, bucket, hose, dustpan and brush. 4WD RVs also include either an EPIRB (Emergency Personal Indicator Radio Beacon) or a PLB (Personal Locator Beacon) and an Outback Safety Kit comprised of an air compressor, a shovel and recovery boards (or a Snatch Strap with D-Shackles instead of the recovery boards for the Britz Maverick 4WD, Apollo Adventure Camper and Cheapa 4WD).
• Personal Kit: complimentary bedding (sheets, doona/duvet, pillows) and towels.

Yes. There are two options for liability - The High Road and The Low Road. 

Please review our liability reduction options, which can be found in our terms and conditions.

For security reasons, we do not accept cash at our branches. We accept credit card and debit card for charges paid on RV pick-up and drop-off. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card.

The Value Pack, is a bundled extra which provides the highest Liability Option and selected value-added products/services for a great road trip.

The minimum amount payable per rental for Value Pack will be based on the minimum rental period applicable for the booking. The maximum amount payable is 50 days per rental segment.

For a list of what is included in the Value Pack for your booking, please refer to the Terms and Conditions for your chosen vehicle.

Yes, all vehicles are supplied with a full gas bottle for heating water and cooking. Gas bottles must be refilled before the vehicle is returned, otherwise an additional fee will apply.

If you purchase the Re-fuelling pack or the Pre-purchased gas bottle, you may return the gas bottle empty upon the completion of your road trip. 

Liability means the state of being legally responsible for something. With our vehicles, you are liable up to your chosen liability in the event of an incident or accident, regardless of fault and provided you do not breach the terms and conditions of hire.

Find out more in our terms and conditions.

We strongly recommend you stay at a campground, holiday park or RV/caravan park. RV/caravan parks offer excellent recreational opportunities, plus essential shower and toilet facilities. Powered sites enable you to connect your vehicle to electricity.

In Australia and New Zealand, download the thl Roadtrip App from the App Store or Google Play.

What is the thl Roadtrip App?

If you are travelling with us, the thl Roadtrip App is your go-to before you travel and while you're on the road. Access handy tips from planning and preparation, what to expect at pick-up, a full show-through video of the camper you have booked and comprehensive on-the-road CamperHelp ‘how to’ videos. We guide you through preparing your camper for drop-off and finally, make it easy for you to go again – be it through renting or buying.
 

How will the app help you plan your roadtrip?

1. Find everything you need

The thl Roadtrip App displays your current GPS location then shows the nearest campsite and holiday parks, (free and paid), petrol station, free wifi, real-time road alerts, supermarkets, dump stations, public toilets, LPG filling stations, laundromats and in fact pretty much everything you need when you're on the road in Australia.

2. Watch the Show-through video of your camper

The thl Roadtrip App includes a full show-through video of your camper - showing you what it looks like and where to find everything. It's a requirement that you watch this video before you get here as it forms part of the pick-up process in the branch.

3. Watch the CamperHelp ‘How to’ Videos

We feature a bunch of useful 'CamperHelp' videos, showing you how to use the features of your camper - from plugging into power, to emptying the toilet cassette, setting up the dining tables and making the beds – you’ll be a pro in no time.

4. Plan your trip and book campgrounds and attractions directly in the app

Be organised and search along your planned itinerary route to pre-book campsites, holiday parks, attractions and experiences directly within the app.

5. Offline Content

One of the best features of the thl Roadtrip App is, no matter where you are, the maps work offline, you don’t need a Wi-Fi connection to be able to use the maps when you’re out of range, you just need to save them first. Perfect for itinerary planning when you are a bit more off the grid as Australia is big place with sometimes-limited mobile reception areas.

All videos within the app also feature the transcripts in different languages. We recommend you download these to your device before you leave to ensure you have access to them in case you do not have access to Wi-Fi or data connection on the road.

6. Join the conversation with other travellers

If you like reading user tips and feedback about places to stay and things to do, then the thl Roadtrip App will be super helpful for you. As a user of the app you are able to leave your own feedback and read others comments and recommendations - very handy if you are trying to decide where to stay for the night and you want to know which campground is more preferred by fellow roadtrippers.

Download for iPhone here or Android here.

*We are part of a collaborative project called GeoZone which aims to make it easier to travel responsibly by sharing facility locations, so if you find something not on the app, or if you find a location that's no longer there, you can submit it through the app and contribute to this awesome project.

Yes, thl Roadtrip contains a section of safe driving videos, which you will need to view prior to starting your road trip. You can also watch our RV “How To” videos.

We encourage you to enter all driver details online through our online check in link prior to pick up. You will need your reservation/booking reference and the surname of the booking. You are not required to enter passenger details, only drivers.

We encourage guests to allow at least 1 hour for vehicle pick-up. One of our Guest Service Officers (GSO) will take you through the Rental Agreement (RA) and show you through your vehicle. During peak times your wait time may be longer than expected.

“How To” vehicle videos can be viewed via our thl Roadtrip app at any time, which is downloadable on the App Store or Google Play.

We encourage you to download the thl Roadtrip app in Australia and NZ. 

Australia
To ask about availability to extend your holiday email info@apollocamper.com.au or call Reservations on 1800 810 117 
For Roadside Assistance email onroadcare@thlonline.com or call 1300 850 805 - this number will be on your vehicle key tag.

New Zealand
To ask about availability to extend your holiday email info@apollocamper.com.au or call Reservations on 0800 845 222
For Roadside Assistance email onroadcarenz2@thlonline.com or call 0800 788 558 - this number will be on your vehicle key tag.

We encourage you to always allow extra time for reaching your destination. Please take a break from driving every 2 hours.

When driving a rental vehicle in Australia, you are responsible for paying toll fees, so it is important to be aware of these roads before you travel. Fees and charges to travel via toll roads vary by state. You are likely to pass through toll roads if you are driving your campervan through metropolitan Queensland, New South Wales or Victoria.

thl will pass on any charges the guest receives for traffic infringements, toll, or parking fines during their road trip. For toll way fees received, thl reserves the right to charge the guest’s credit or debit card upon receiving the toll way fee. An administration fee of up to $75.00 to cover associated administrative costs per toll way fee, traffic infringement or parking fine received may be charged.